Perfectly Branded Polos—Every Time.

Shipping & Return Policy

Effective Date: September 15, 2025

Shipping Information

Production Times

Standard Production: 7-10 business days after final proof approval
Rush Production: 3-5 business days (additional charge, subject to availability)
Super Rush Production: 1-2 business days (additional charge, subject to availability)

Production begins only after you approve your digital proof. We recommend allowing extra time for the proof approval process, especially for complex designs or large orders.

Shipping Methods and Times

Once your order completes production, shipping times are:

Ground Shipping: 3-7 business days
Expedited Shipping: 2-3 business days
Express Shipping: 1-2 business days
Overnight Shipping: Next business day (orders must ship by 3 PM PT)

Shipping Costs

Shipping costs are calculated automatically at checkout based on:

  • Order weight and dimensions
  • Shipping destination
  • Selected delivery speed
  • Current shipping rates from our carriers

Free Shipping: Available on orders over $200 (ground shipping only)

Order Tracking

Once your order ships, you will receive:

  • Email notification with tracking number
  • Estimated delivery date
  • Link to track your package online

Shipping Locations

Domestic Shipping: We ship to all 50 United States, including:

  • Residential addresses
  • Business addresses
  • P.O. boxes (for smaller orders)
  • Military APO/FPO addresses

International Shipping: Available to select countries, including:

  • Canada

International customers are responsible for all customs duties, taxes, and fees imposed by their country.

Large Order Shipping

For orders over 100 pieces or requiring special handling:

  • Freight Shipping: Available for very large orders
  • Split Shipments: Orders may be split to multiple locations
  • Appointment Delivery: Available for business addresses
  • Warehouse Delivery: Direct shipping to your facility

Contact our Bulk Order team at [email protected] for assistance with large shipments.

Holiday and Peak Season Shipping

During peak seasons (back-to-school, holidays, conference seasons):

  • Production times may be extended
  • Rush charges may apply even for standard orders
  • We recommend placing orders early
  • Guaranteed delivery dates available for additional fee

Return Policy

Our Quality Guarantee

PoloShirts.com stands behind every polo shirt we produce. We accept returns and provide full refunds for orders that don’t meet our high-quality standards.

Eligible Returns

We accept returns for the following reasons:

Manufacturing Defects:

  • Flaws in the blank polo shirts (tears, holes, sizing errors)
  • Material defects or inconsistencies
  • Construction problems (loose seams, broken buttons)

Production Quality Issues:

  • Embroidery that doesn’t meet professional standards
  • Print quality below acceptable levels
  • Color variations from approved proof
  • Incorrect logo placement or sizing

Order Fulfillment Errors:

  • Wrong items shipped
  • Incorrect quantities
  • Design doesn’t match approved proof
  • Wrong sizes or colors

Return Process

Step 1: Contact Customer Service
 Email: [email protected] or call 1-415-264-7574 within 30 days of delivery

Step 2: Provide Order Details

  • Order number
  • Description of the issue
  • Photos of the problem (for quality issues)

Step 3: Receive Return Authorization
 We’ll provide a Return Authorization (RA) number and return shipping instructions

Step 4: Ship Items Back

  • Pack items securely in original packaging (if available)
  • Include RA number on package
  • Use provided prepaid return label (for our errors) or your preferred carrier

Step 5: Refund Processing

  • Refunds processed within 5-7 business days of receiving returned items
  • Refund issued to original payment method
  • You’ll receive email confirmation when refund is processed

Return Requirements

Items must be returned:

  • Within 30 days of delivery
  • In original condition (unworn, unwashed, unaltered)
  • With all original tags and packaging (when applicable)
  • With valid Return Authorization number

Non-Returnable Items

The following items cannot be returned:

  • Custom orders that match approved proofs exactly
  • Items with customer-provided artwork errors
  • Orders damaged due to customer mishandling
  • Items personalized with individual names
  • Orders over 90 days old

Return Shipping

Our Error: We provide prepaid return shipping labels
Customer Preference: Customer pays return shipping costs
Quality Issues: We cover return shipping for legitimate quality concerns

Size Exchange Policy

One-Time Size Exchange

We offer one complimentary size exchange per order to ensure proper fit:

Eligibility Requirements:

  • Request within 30 days of delivery
  • Items unworn, unwashed, and unaltered
  • Replacement sizes available in inventory
  • Original proof and design unchanged

Exchange Process:

  1. Contact customer service at [email protected]
  2. Provide order number and desired size changes
  3. Receive exchange authorization
  4. Ship items back using provided instructions
  5. New sizes shipped once we receive returned items

Exchange Fees:

  • First exchange per order: FREE
  • Customer pays return shipping ($8.99 standard)
  • Additional exchanges: $15 processing fee

Size Exchange Timeline

  • Processing: 2-3 business days after we receive returned items
  • Production: 3-5 business days for new sizes (if re-production needed)
  • Shipping: Based on selected shipping method

Damaged or Lost Shipments

Damaged Packages

If your package arrives damaged:

  1. Take photos of the package and contents
  2. Contact customer service immediately
  3. Do not discard packaging materials
  4. We’ll work with the carrier to resolve the issue
  5. Replacement order expedited at no charge

Lost Packages

For packages marked as delivered but not received:

  1. Check with neighbors and building management
  2. Verify shipping address was correct
  3. Wait 24-48 hours (packages sometimes delivered to secure areas)
  4. Contact customer service if still missing
  5. We’ll investigate with carrier and provide resolution

Carrier Responsibility

We work with reliable carriers but cannot control:

  • Weather delays
  • Carrier handling issues
  • Address delivery problems
  • Theft after delivery

We’ll work with you and the carrier to resolve any shipping issues quickly.

Special Circumstances

Wrong Size Ordered

If you ordered the wrong sizes:

  • Size exchanges available (customer pays return shipping)
  • Reorders available at current pricing
  • Size guides available on each product page
  • Customer service can help with size selection

Design Changes After Approval

Once you approve a proof and production begins:

  • Changes cannot be made to orders in production
  • New orders required for design modifications
  • Original order continues as approved
  • Rush charges may apply to new orders

Seasonal Returns

During peak seasons:

  • Return processing may take additional 2-3 business days
  • High-demand sizes may have longer exchange times
  • Rush return processing available for $25 fee

Bulk Order Returns

For orders over 100 pieces:

  • Quality issues handled same as standard orders
  • Partial returns accepted for defective items
  • Replacement items expedited for large orders
  • Dedicated account manager assigned for resolution

International Returns

Return Process

International customers may return items for quality issues:

  • Contact customer service first
  • Return authorization required
  • Customer responsible for return shipping costs
  • Refunds processed in original currency

Customs and Duties

  • Return duties/taxes not refundable by PoloShirts.com
  • Contact local customs office for duty recovery process
  • Consider local repair options for minor issues

Refund Policy

Refund Timeline

  • Credit Cards: 5-7 business days after return processing
  • PayPal: 3-5 business days after return processing
  • Purchase Orders: Check issued within 10 business days
  • ACH/Bank Transfer: 7-10 business days after return processing

Refund Amount

Full Refunds Include:

  • Product cost
  • Original shipping (if our error)
  • Rush charges (if applicable and our error)
  • Applicable taxes

Partial Refunds:

  • Shipping costs not refunded for customer preference returns
  • Restocking fees may apply for special circumstances

Processing Fees

Most returns have no processing fees. Fees may apply for:

  • Multiple exchanges on same order
  • Returns outside 30-day window (case-by-case basis)
  • International returns requiring special handling

Customer Service

Contact Information

Returns & Exchanges: [email protected]
General Shipping Questions: [email protected]
Rush Orders: [email protected]
Bulk Orders: [email protected]
Phone: 1-415-264-7574

Business Hours

Customer Service: Monday-Friday, 8 AM – 68 PM PST
Emergency Support: Available for rush orders and critical issues
Live Chat: Available on website during business hours

Response Times

  • Email: Within 24 hours (4 hours for urgent issues)
  • Phone: Immediate assistance during business hours
  • Live Chat: Real-time support during business hours

Policy Updates

This Shipping & Return Policy may be updated periodically to reflect changes in our procedures or shipping partners. Material changes will be communicated via:

  • Email notification to active customers
  • Website announcement
  • Updated effective date

Continued use of our services constitutes acceptance of updated policies.

Questions? Contact our customer service team at [email protected] or 1-415-264-7574. We’re here to ensure your complete satisfaction with every PoloShirts.com order.

Last updated: September 15, 2025